Softphones for Mac and Windows – At no extra cost
Elastix comes with softphone clients for both Windows and Mac included, allowing you to easily manage calls in the office using CTI and your deskphone or from your laptop when working remotely. The clients are easy to deploy for the administrator and even easier to use for the employees.
Manage your Calls with a Softphone
Make and receive calls from your Mac or Windows computer via the office phone system even when you’re out of office. The softphone clients allow you to manage your phone calls and, along with a headset, you don’t even need a deskphone.
Control your IP Phone from your desktop with CTI mode
No additional licensing fees
Use a headset and replace your deskphone
Save on telco costs when working remotely
Easy call monitoring
With an integrated switchboard Elastix allows for easy call monitoring and management which can be tailored according to your needs. Depending on job roles you can choose between five different views.
Wallboard and Q-Manager view for real-time monitoring
Transfer calls seamlessly with drag and drop
See presence of colleagues
Easily manage incoming calls with Receptionist view
CRM Integrations out of the box
Elastix offers CRM integration for most popular CRM systems. Inbound calls are automatically linked to customers’ records based on their caller ID and then logged in your CRM. With accurate call journaling you can easily generate insightful reports on your call centre performance.
Cryptical caller IDs are converted to Caller IDs
Launch calls from your CRM
Improve your customer service with detailed reports
No manual call logging required