Integrate Your Existing CRM With Your IP PBX
With Elastix PRO edition you can integrate your existing applications such as a CRM, ERP or Accounting System, allowing you to call contacts, leads or existing customers with just one click. Get customer call history, status and notes linked to the phone number of an incoming call and boost your customer satisfaction levels. All calls are automatically logged as call records in the CRM system ensuring your customers’ records are always up to date, allowing agents to effectively follow up on interactions. Forget any complicated module installation, CRM integration comes out-of-the-box with Elastix and works with the most popular CRM systems in the market.
List of Supported CRM Systems
There are dozens of CRM systems available on the market, and every solution comes in a different flavour. Two of the most popular tools are Microsoft Outlook and Office 365; these come integrated by default with the standard edition. Upgrade to the PRO Edition for CRM integration with applications such as Microsoft Dynamics, Google Contacts, Freshdesk, Nutshell, MS Exchange, Bitrix24, Salesforce, Zendesk, EBP, Datev, Vtiger, and ConnectWise. Is your CRM missing? You can use our REST API to integrate it.
Click2Call directly from your CRM screen or web browser
Call Pop-ups – Customer information is presented automatically
Call Journals – All calls are logged as call records in your CRM
Server Side CRM Integration or via Plugins