Would like some shortcuts for logon, logoff, break

Discussion in 'General' started by vloose, Feb 19, 2009.

  1. vloose

    Dec 2, 2008
    Likes Received:
    Has anyone found a way to abbreviate the steps needed for agents to log in and out from the phone?

    I would like our agents to use the phones without the website to log in and out. As of now they have to log in with *8888xxxx, they are prompted for a password then prompted for an extension. Log out is *8888xxxx, password, #. I have not found a way for an agent to take a break with our using the website. I did make edits for agent callback.

    I would love to just have the agents put in *8888xxxx and be logged in and *8888xxxx# to log out.

    If anyone has any suggestions, I'm all ears.



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