Would like some shortcuts for logon, logoff, break

vloose

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Dec 2, 2008
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#1
Has anyone found a way to abbreviate the steps needed for agents to log in and out from the phone?

I would like our agents to use the phones without the website to log in and out. As of now they have to log in with *8888xxxx, they are prompted for a password then prompted for an extension. Log out is *8888xxxx, password, #. I have not found a way for an agent to take a break with our using the website. I did make edits for agent callback.

I would love to just have the agents put in *8888xxxx and be logged in and *8888xxxx# to log out.

If anyone has any suggestions, I'm all ears.

Thanks,

--Vaughn
 

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