Right I understand what you're saying. For the $127.50 though all local calls are of course free, all toll free calls are free, all North American calls I get 1000 mins free per month at 3 cents for each additional minute. We do equal amounts of inbound and outbound that's the thing. Our toll free numbers are free with Allstream (I have 5 all free and they all use the 1000 free mins as well, then 3 cents a min after that). So the thing is if each of the 5 employees does a total of 6 hours of calls per day (mix of in and out) then that's 30 hours a day x 5 x 4 = 600 hours per month or 36,000 mins. At the value offering that's 36,000 x 0.0052 $187.20 which isn't horrible, but gets me concerned with quality so I'd probably want the premium one which is then $450.

And actually after writing all that I think I may have just realized the value of voip now. Right now we do around 1500 mins of LD per month the rest are local or inbound toll free, and each person is maybe on the phone for 1 hour a day maybe 2 if really busy. We're ramping up the team and want it to be much higher volume so that's where we got the 6 hours per person a day from. Being 30 hours a day and servicing all of Canada, a lot of those calls will be long distance or toll free inbound. 36,000 mins is a lot, subtract the 1000 free ones, that's 35,000 minutes per month. Even if 10,000 of them is LD that's 10,000 x 0.03 = $300 plus the $127.50 or $427.50.

Now I have to reconsider everything lol. My only thing is with toll free voip.ms seems more expensive, like it said 3.2 cents per minute, is that on top of the 0.0052 or 0.0125 normal rate or just 3.2 flat?