Weird Queue Behavior

JohnSCS

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Jun 29, 2010
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#1
Hi Guys,

Got a weird one. Firstly I have had an issue with queue agents ending up unavailable until you reload a module. I have patched the modules.conf file to hopefully fix that problem.

The new problem is around queues again.

System Specs :-
Elastix 1.6.2-4
Asterisk 1.4.33.1
FreePBX 2.8.0RC1
3x SIP trunks
2x PSTN trunks via TDM400P

I have a queue setup (601), all inbound calls go to this queue. There are 4 static agents 402,404,406,410 in ringall strategy and autofill and CW turned off.
If a call comes in on SIP only 402,404,406 ring
If a call comes in on PSTN all 4 ring

Further to this, if I have only agents 401,404,410 assigned to queue 601
If a call comes in on SIP only 404 ring
If a call comes in on PSTN all 3 ring

I had this issue on the previous version of Elastix, FreePBX, etc and decided to upgrade (using FreePBX & yum) in the hope this would be rectified.

Most likely there is a bug in the config and a rebiuld will be needed.

Any ideas on why this is happening? has anyone else had this problem?
 

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