Weird behavior

sababa

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#1
Hi All,

I have 3 sites running Elastix 2.0.0.58

Randomly a caller will be transfered to a IVR or a different extension (create a 3 way call) in the middle of a conversation.

Has anyone run into this issue in the past?

Thanks
Gill
 

fmvillares

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#2
never heard of something like this...dou have any output of asterisk logs? cdr? phone buttons blocked or broken?
 

sababa

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#3
Hi

Here are CDR reports of one occurence
2011-02-09 13:43:24 1212xxxxxxx 727xxxxxxx SIP/10201-00000594 SIP/SF_FR-00000595 ANSWERED 1049s ( 17m 29s )
2011-02-09 14:01:12 +1727xxxxxxx i SIP/RS_FR-00000596 ANSWERED 50s

Also here are asterisk logs


[2011-02-09 14:01:12] VERBOSE[8646] pbx.c: -- Executing [1212xxxxxxx@from-trunk:3] ExecIf("SIP/RS_FR-00000596", "1 ?Set(CALLERID(name)=+1727xxxxxxx)") in new stack

[2011-02-09 14:01:12] VERBOSE[8646] pbx.c: -- Executing [1212xxxxxxx@from-trunk:4] Set("SIP/RS_FR-00000596", "__CALLINGPRES_SV=allowed_not_screened") in new stack

[2011-02-09 14:01:12] VERBOSE[8646] pbx.c: -- Executing [12122902736@from-trunk:5] Set("SIP/RS_FR-00000596", "CALLERPRES()=allowed_not_screened") in new stack

[2011-02-09 14:01:12] VERBOSE[8646] pbx.c: -- Executing [1212xxxxxxx@from-trunk:6] Goto("SIP/RS_FR-00000596", "ivr-4,s,1") in new stack

[2011-02-09 14:01:12] VERBOSE[8646] pbx.c: -- Goto (ivr-4,s,1)

[2011-02-09 14:01:12] VERBOSE[8646] pbx.c: -- Executing [s@ivr-4:1] Set("SIP/RS_FR-00000596", "MSG=custom/sti_test_real") in new stack

[2011-02-09 14:01:12] VERBOSE[8646] pbx.c: -- Executing [s@ivr-4:2] Set("SIP/RS_FR-00000596", "LOOPCOUNT=0") in new stack

[2011-02-09 14:01:12] VERBOSE[8646] pbx.c: -- Executing [s@ivr-4:3] Set("SIP/RS_FR-00000596", "__DIR-CONTEXT=default") in new stack

[2011-02-09 14:01:12] VERBOSE[8646] pbx.c: -- Executing [s@ivr-4:4] Set("SIP/RS_FR-00000596", "_IVR_CONTEXT_ivr-4=") in new stack

[2011-02-09 14:01:12] VERBOSE[8646] pbx.c: -- Executing [s@ivr-4:5] Set("SIP/RS_FR-00000596", "_IVR_CONTEXT=ivr-4") in new stack

[2011-02-09 14:01:12] VERBOSE[8646] pbx.c: -- Executing [s@ivr-4:6] GotoIf("SIP/RS_FR-00000596", "0?begin") in new stack

[2011-02-09 14:01:12] VERBOSE[8646] pbx.c: -- Executing [s@ivr-4:7] Answer("SIP/RS_FR-00000596", "") in new stack

[2011-02-09 14:01:12] VERBOSE[8646] pbx.c: -- Executing [s@ivr-4:8] Wait("SIP/RS_FR-00000596", "1") in new stack

[2011-02-09 14:01:13] VERBOSE[8646] pbx.c: -- Executing [s@ivr-4:9] Set("SIP/RS_FR-00000596", "TIMEOUT(digit)=3") in new stack

[2011-02-09 14:01:13] VERBOSE[8646] func_timeout.c: -- Digit timeout set to 3.000

[2011-02-09 14:01:13] VERBOSE[8646] pbx.c: -- Executing [s@ivr-4:10] Set("SIP/RS_FR-00000596", "TIMEOUT(response)=10") in new stack

[2011-02-09 14:01:13] VERBOSE[8646] func_timeout.c: -- Response timeout set to 10.000

[2011-02-09 14:01:13] VERBOSE[8646] pbx.c: -- Executing [s@ivr-4:11] Set("SIP/RS_FR-00000596", "__IVR_RETVM=") in new stack

[2011-02-09 14:01:13] VERBOSE[8646] pbx.c: -- Executing [s@ivr-4:12] ExecIf("SIP/RS_FR-00000596", "1?Background(custom/sti_test_real)") in new stack

[2011-02-09 14:01:13] VERBOSE[8646] file.c: -- <SIP/RS_FR-00000596> Playing 'custom/sti_test_real.slin' (language 'en')

[2011-02-09 14:01:23] VERBOSE[8646] pbx.c: -- Executing [s@ivr-4:13] WaitExten("SIP/RS_FR-00000596", ",") in new stack

[2011-02-09 14:01:33] VERBOSE[8646] pbx.c: -- Timeout on SIP/RS_FR-00000596, going to 't'

[2011-02-09 14:01:33] VERBOSE[8646] pbx.c: -- Executing [t@ivr-4:1] Goto("SIP/RS_FR-00000596", "loop,1") in new stack

[2011-02-09 14:01:33] VERBOSE[8646] pbx.c: -- Goto (ivr-4,loop,1)

[2011-02-09 14:01:33] VERBOSE[8646] pbx.c: -- Executing [loop@ivr-4:1] Set("SIP/RS_FR-00000596", "LOOPCOUNT=1") in new stack

[2011-02-09 14:01:33] VERBOSE[8646] pbx.c: -- Executing [loop@ivr-4:2] GotoIf("SIP/RS_FR-00000596", "0?hang,1") in new stack

[2011-02-09 14:01:33] VERBOSE[8646] pbx.c: -- Executing [loop@ivr-4:3] Goto("SIP/RS_FR-00000596", "ivr-4,s,begin") in new stack

[2011-02-09 14:01:33] VERBOSE[8646] pbx.c: -- Goto (ivr-4,s,9)

[2011-02-09 14:01:33] VERBOSE[8646] pbx.c: -- Executing [s@ivr-4:9] Set("SIP/RS_FR-00000596", "TIMEOUT(digit)=3") in new stack

[2011-02-09 14:01:33] VERBOSE[8646] func_timeout.c: -- Digit timeout set to 3.000

That was an instance when it was sent to the IVR...other times it gets sent to another extension
 

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