Voicemail Problem

Discussion in 'General' started by lbennett, Aug 9, 2008.

  1. lbennett

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    I have a small Elastix 1.1-7 system with 4 extensions. No IVR. Extns 12 & 14 are in Ring Group 600 and incoming calls are sent to Ring Group 600. In the ring group settings I have set it to go to voicemail Extn 11 unavail if neither extension in the ring group answers. Exten 11 has customised voicemail messages. When I call extension 11 or ring group 600 from an internal extension the voicemail works correctly. When I call from outside I get the default message and can't find the voicemail. Can anyone suggest what is causing this?
     
  2. lbennett

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    Can someone using Elastix 1.1-7 confirm that a ring group [Destination if no answer] will divert to the voicemail of another extension?
    I need to determine whether I have something set incorrectly or whether it is a bug.
     
  3. snowspeeder

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    What do you mean by "Default message"?

    Do you have your inbound route pointed to the ringgroup?
     
  4. lbennett

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    By default message I mean the standard message played if no Custom message has been recorded. It is a female voice saying something like, "The extension you call is currently unavailable".
    It doesn't matter now as it is all working. I can dial in and get the custom message instead of the default one. I don't know what changed, maybe it needed a reboot and some time before the new configuration was applied.
     
  5. snowspeeder

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    Glad everything worked out.
     
  6. lbennett

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    It doesn't look like it has worked out after all. I've started a new threead on what may be a bug.
     

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