Voicemail Problem

is99

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Mar 1, 2010
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#1
I'm using Elastix 1.6-14 32bit
When someone calls to an extension and dosn't get an answer he gets to the voicemail that say something like "leave your message and hangup or press a # key"
If the person thats calling just hangs up everything works fine, but if he press the # key he recives "press 1 to save a message" and if he press 1 then the system say "sorry there was an error" and hangs up without leaving a message.

Any idea whats the problem and how it can be fixed?
 

jgutierrez

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#2
Paste the ClI output when this happens, but first do the following:

1. Edit /etc/asterisk/logger.conf and add the following line
console => notice,warning,error,debug,verbose

2. Execute the following command from the shell
asterisk -rx "module reload"

Now paste the CLI output
 

is99

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#3

jgutierrez

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#4
Yes that is correct, and I suppose that you left a more than 3 second message? Or it was only one second? Try to leave a 5 second message and paste the CLI output if you have any issue.
Have you modified anything on any voicemail configuration file, or any related file?
 

is99

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#5
Yes my message was too short
I already set a min message length to 1 sec and its working fine now.
Thank you very much.
 

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