Using Headset & Speaker Simultaneously

bono056

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Jan 19, 2010
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#1
hi
my operators using softphone & headset for answer calls. the problem is when they dont wear headset, cant hear ringtone. is it any way to play ringtone from computer internal speaker?
or any suggestion, i mean not visionary solution.
 

Patrick_elx

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Dec 14, 2008
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#2
depending on the softphone and headset you are using.

If you are using an USB headset, the headset is seen as another sound card and you can in many softphone software define where to send the sound for different event (call, ring, etc...) You then just define that the ring should go to the normal computer sound card, while the calls are managed by the USB headset.
 

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