Urgent Help Needed - Elastix just shows blank page

Discussion in 'General' started by oshkosh, Nov 8, 2010.

  1. oshkosh

    Joined:
    Jul 27, 2010
    Messages:
    59
    Likes Received:
    0
    Hey everyone,

    Here's my problem. I have Elastix 2.0 and I needed to move it to a new server. I updated everything, yum update, yum update elastix, latest version of FreePBX etc. I then ran the Elastix backup.

    I downloaded the latest version of Elastix from the website here, installed it and did the same, updated everything to the latest version then I restored the backup. Everything worked immediately, except phones couldn't call each other it would go to voicemail. Rebooted the system and everything works exactly the same no issues at all.

    That was 2 days ago. This morning I accessed the Elastix admin page, it let me log in and brought me to the main page. However clicking PBX just shows a blank page. Going to http://asteriskip/admin says:


    FATAL ERROR

    DB Error: connect failed

    Trace Back

    Array
    (
    [0] => Array
    (
    [file] => /var/www/html/admin/common/db_connect.php
    [line] => 69
    [function] => die_freepbx
    [args] => Array
    (
    [0] => DB Error: connect failed
    )

    )

    [1] => Array
    (
    [file] => /var/www/html/admin/header.php
    [line] => 131
    [args] => Array
    (
    [0] => /var/www/html/admin/common/db_connect.php
    )

    [function] => require_once
    )

    [2] => Array
    (
    [file] => /var/www/html/admin/config.php
    [line] => 54
    [args] => Array
    (
    [0] => /var/www/html/admin/header.php
    )

    [function] => include
    )

    I rebooted a few times, now going to the Elastix login page it's just blank right off the bat. If I run amportal restart it says:


    [root@asterisk asterisk]# amportal restart

    STOPPING ASTERISK

    Unable to connect to remote asterisk (does /var/run/asterisk/asterisk.ctl exist?)

    Asterisk Stopped

    STOPPING FOP SERVER
    FOP Server Stopped
    SETTING FILE PERMISSIONS
    Permissions OK

    STARTING ASTERISK
    Asterisk Started

    STARTING FOP SERVER
    FOP Server Started

    The file asterisk.ctl does exist so no sure but it's empty if that means anything. The phones all work and there's no issues but I can't access FreePBX or Elastix. I read somewhere the latest ISO from Elastix seems to have this as a bug so not sure what to do. I can't really wipe it and start from scratch as I did the migration over the weekend and now my users will need access to their phones during the week. Is there anything I can check? Thanks so much.
     
  2. antovincent

    Joined:
    Sep 7, 2011
    Messages:
    3
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    0
    For me i changed asteriskuser password from mysql CLI console
    now pbxconfig and freepbx are not connecting to DB
    in which file i need to change password?
     

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