Transfer PBX to Cell - PBX Features

robclay

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#1
Is this Scenario Possible?

Receptionist gets a call, transfers to John Doe.
John Doe's Office Phone Rings... he is not there - his follow-me then rings his cell phone. He is at the beach. (Not really relevant... but thought I would throw that in!) He answers.

Is it possible for John Doe to:
1. Record the call using the PBX?
2. Transfer the caller back to the Receptionist?

Also, is it possible to listen in on the call?

Thanks,
Robclay
 

VoIPDoug

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Mar 1, 2009
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#2
I was kind of wondering the same, a sort of "call Jump" feature that the Genband switch used to have before Broadworks threw that company away.
 

rwbosveld

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Mar 15, 2009
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#3
Is it possible for John Doe to:
1. Record the call using the PBX?

Yes. But only if you have set "Asterisk Dial command options" (PBX -> General settings) to "w" or something with w like "trw". John can now dial *1 to start recording.

2. Transfer the caller back to the Receptionist?

Yes. This is where the "t" comes in in "Asterisk Dial command options". John can dial ## on his mobile to transfer the call.

3. Also, is it possible to listen in on the call?

Yes, since the call is routed through the PBX it is possible to listen in using CHANspy or another method.
 

ramoncio

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#4
Yes, you can do all that.
First create a custom extension with your cell number, like local/666555555@from-internal => Extension 120
Then create a ring group with this extension and his office extension and send the call to this ring group.
You will also need to add t and w to your asterisk dial command options, as rwbosveld says.
 

robclay

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#5
Thanks for the responses...

I will try to install Elastix this weekend and see how far I get!
 

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