hello the call center module work fine, but i have a problem : when the customer hang up or lost the call a new call is send but my agent don't have the time to save data in form and can't recall the last customer how i can add time betwen two call ?
Hi there In the Queue, check that the wrap up time (time between calls) is configured for 15 to 20 or more seconds depend on what you need. Verify that the queue is configured for round robin to the agents. Waiting for your comments David Medina
hi thanks for your answer, now i have set a time between calls but i have the same problem, if the agent don't save the form before hang up we lost the information in the form, the best is the have a time between hang up and the new call (empty form ) for save data
Just found this this morning myself. edit /etc/asterisk/agents.conf Uncomment ;wrapuptime=5000 should look like this: wrapuptime=10000 I changed the time to 10000 = 10sec. finally run "amportal restart" Good luck. --Vaughn
thanks but they don't solve my problem now in the module: call | | answer | | save form (if i have the time ) | | hang up | | clear the form | | wait 10s(wrapuptime=10000) | | make a new call
i need this: call | | answer | | hang up | | PAUSE(30s or more) | | click to save form | | clear the form | | make a new call
My apologies, I am running an in-bound call center not out bound, so I kind of miss understood. Sorry I don't have any suggestions beyond that.
try this... in call center config, change answering delay to 30 seconds anf see what happens. let me know
hello thanks for response, i have elastix 1.5-1 with 1.4 call center module only for outbound compagn, i try Answering delay: 30 and i have the same problem if the customer hang up the form is erased after 5 second
Did you guys have any answer for that ? We are having the same issue, not enough time to save the form in a Outbound Campaign. The French guys are talking about this too but they also don't have an answer http://www.elastix.org/index.php?option ... 0188#20224 Anybody ? Thank you
Hi there In my case I have and inbound call center and I do not use the forms to fill in data. But as I see it, you will only have chance to fill in the form ONLY when the call is active, so for that to happen the agent has to ask the calling person to PLEASE HOLD and do not hang up until it finishes filling in the data in the form. By the way, how do you recover and see the forms once they are filled? Waiting for your comments David Medina
There is no way to tell the customer to hold on the call, that makes no sense at all. To get the data you just need to capture the CSV Data , go to the Outgoing calls and click CSV DATA.
After working for a while with elastix Callcenter modulei figure that u would need to develop a waiting time function in php to be able to save the form after the customer hangs up, and that would be something that Palosanto developers would be able to do, i believe.
