Tone on New Queued Call for Agents?

Discussion in 'General' started by techietype, Nov 12, 2009.

  1. techietype

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    Nov 10, 2009
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    Hi there,

    I wanted to know if there is any way to have agents who are currently on a queue call here a small tone on the line when a new caller enters the queue... The agent would only have to hear the tone if a new call comes in for the same queue as the inbound call they are currently on (in other words, each agent is only on one queue at a time, so people in the support department wouldn't need or want to hear tones for sales queue calls). Is there any mod or module out there that will achieve this functionality? I would be willing to pay a small bounty for someone to develop this, if they were able to get it working.

    Thanks for any help!
     

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