the agent console don't goes to green when a call

[unikbit]

hello,

I have installed the call center 1.3 and elastix 1.32.
I can log in, hear the music but when a call come in I can't see the
caller id, the name of the DID (because I use more dids)

thanks

 

[unikbit]

I use agent console

 

[jeffik]

I had a similar problem. Go to configuraion in Call Center, check the dialer, lower middle of page, if it is not running start it and try a call to your agent.

 

[unikbit]

hello,

I have started the dialer but the same problem
Nothing appear when a call come in.

Any other suggestion is wellcome

thanks

 

[musikamas]

pls. recheck queue of agent incoming call
my problem as same as you because i test queue from outgoing call
so i have to test from incoming that work for me.

 

[Owarrior]

check that your agent is listed in the queue as AXXX and not just XXX. the "A" confirms its the agent, and not just the ectension