the agent console don't goes to green when a call

unikbit

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Oct 5, 2008
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#1
hello,

I have installed the call center 1.3 and elastix 1.32.
I can log in, hear the music but when a call come in I can't see the
caller id, the name of the DID (because I use more dids)

thanks
 

unikbit

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Oct 5, 2008
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#2
I use agent console
 

jeffik

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Feb 17, 2009
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#3
I had a similar problem. Go to configuraion in Call Center, check the dialer, lower middle of page, if it is not running start it and try a call to your agent.
 

unikbit

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Oct 5, 2008
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#4
hello,

I have started the dialer but the same problem
Nothing appear when a call come in.

Any other suggestion is wellcome

thanks
 

musikamas

Joined
Mar 24, 2009
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#5
pls. recheck queue of agent incoming call
my problem as same as you because i test queue from outgoing call
so i have to test from incoming that work for me.
 

Owarrior

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Jan 30, 2009
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#6
check that your agent is listed in the queue as AXXX and not just XXX. the "A" confirms its the agent, and not just the ectension
 

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