the agent console don't goes to green when a call

Discussion in 'General' started by unikbit, Feb 24, 2009.

  1. unikbit

    unikbit

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    hello,

    I have installed the call center 1.3 and elastix 1.32.
    I can log in, hear the music but when a call come in I can't see the
    caller id, the name of the DID (because I use more dids)

    thanks
     
    #1 unikbit, Feb 24, 2009
  2. unikbit

    unikbit

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    I use agent console
     
    #2 unikbit, Feb 24, 2009
  3. jeffik

    jeffik

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    I had a similar problem. Go to configuraion in Call Center, check the dialer, lower middle of page, if it is not running start it and try a call to your agent.
     
    #3 jeffik, Feb 25, 2009
  4. unikbit

    unikbit

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    hello,

    I have started the dialer but the same problem
    Nothing appear when a call come in.

    Any other suggestion is wellcome

    thanks
     
    #4 unikbit, Feb 25, 2009
  5. musikamas

    musikamas

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    pls. recheck queue of agent incoming call
    my problem as same as you because i test queue from outgoing call
    so i have to test from incoming that work for me.
     
    #5 musikamas, Apr 3, 2009
  6. Owarrior

    Owarrior

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    check that your agent is listed in the queue as AXXX and not just XXX. the "A" confirms its the agent, and not just the ectension
     
    #6 Owarrior, Apr 11, 2009
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