summary by extension

Discussion in 'General' started by byo71, Apr 8, 2010.

  1. byo71

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    Hello all! New to the forum and kind of new to Elastix. I have 4 or so Elastix installations, and I have noticed a problem with the Summary By Extension page of the reporting. It seems to not report close to any of the calls. If I search the main cdr for a specific src cchnnel it will report way more calls than the summary by extension page reports. Is this a broken feature, or have I not set something correctly in the extension configs?

    For example, I have extension 204. On the summary by extension page, it says 5 inbound and 2 outbound calls, but if i search the cdr by src channel 204 it shows 35 calls. Shouldnt the summary by extension show 35 outbound calls?

    Kind of confused here as I am trying to run a report on how many calls specific agents have made/recieved.
     

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