Hi all, I'm newbie on Elastix 2 and I've got some problem with its monitoring page. Here is my story, I've set all incoming calls to be going to a specific queue In that queue setting , there is a list of static agents including extensions and external numbers For example, Code: 8xxxxxxxxx,0 <= external number 8xxxxxxxxx,0 <= external number 8xxxxxxxxx,0 <= external number 100,0 <= extension 200,0 <= extension I also have set all the call (incoming/outgoing) to be recorded to the system which should be shown in monitoring page. The problem is if the calls (incoming/outgoing) are made from/to external numbers (i.e. 8xxxxxxxxxxs) the monitoring page does not show them but if they are made from/to extension (i.e. 100,200) the records will be correctly shown in the monitoring page. I've check at /var/spool/asterisk/monitor too see if all records are stored in the system. The result is YES , all recording sound are just correctly stored there (including all records from/to external numbers). Hence , I'm wondering why the monitor page does not show the calls made from/to external numbers even though they are already stored to the system. Please guide me how to fix this. I've been sticking with this for 2 days and still don't know how to work out. Many thanks!