static agents not to be contacted

Discussion in 'General' started by unikbit, Feb 10, 2009.

  1. unikbit

    Joined:
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    Hello,

    If a queue has 3 static agents and only one is loged in, if a call come in the sistem try to contact all of them. There is any setting to put the sistem to contact only the agent loged in?

    Thanks
     

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