static agents from Queue - are not real static

unikbit

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#1
Hello,

I have created a Queue and at static agents field I have included 2 agents:

A3001,0
A3000,0

So when an agent log in using Xlite the system should send the calls to these agents, but it didn't.

So if I want the agent to receive the calls they have to call <queue number>* to log in the queue.

I should do other configs to work this option? Because I want to use more queue and the system to log in them to these queues.

Thanks
 

unikbit

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#2
3001
3000

are extentions in the system, when a agent log in with xlite I mean he login with his extention.

Thanks
 

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