[Solvd] IVR if no key is pressed after repeat loop

farrukhndm

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#1
Dear all,

I have IVR as 1 for Sales, 2 for Marketing ,3 for CS ,i repeat this IVR 3 Times, If user don't press any key from 1,2,3 i want to sent call to my Operator as a default destination ?

i can't find option in IVR. Can anyone help me.

thanks.
 

farrukhndm

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#2
IVR Menu ,Default route to operator.
 

Patrick_elx

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#3
Re:IVR Menu ,Default route to operator.

that would be the 't' (timeout) option for the destination.

Read Elastix Without Tears in the IVR section, it should be explained better there.
 

Patrick_elx

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#4
Re:IVR Menu ,Default route to operator.

(edit: remove double post)
 

farrukhndm

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#5
Re:In IVR if no key is pressed after repeat loops?

The last extension (which we have changed to the letter “t”) is to capture timeout, if the
caller does not press any option or, in case the DTMF tone does not register, the call willbe sent to the receptionist(SCO Operator )
 

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