Single option to log on to multiple Queues?

Discussion in 'General' started by jasona, Oct 14, 2009.

  1. jasona

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    We would like to setup multiple Queues in our Asterisk, having one with a higher priority than the other. This way, if someone has been in the "low priority" queue for X minutes, they are sent up to the Operators, who give them the option to either take a message, or they can transfer them back to hold. If the caller opts to hold, they could then be transferred to the "high priority" queue, which gets them bumped to the head of the line.

    What I would like to be able to do, is have possibly a feature code they can dial, which would log them into both queues at the same time. Currently, people work calls from the queues part of the day, and work on other projects part of the day, so making them permanent queue members is not a solution.

    Could I set up a "Misc Application" to create a feature code, which then calls a "Misc Destination," which dials the queue number, *, ext, then dials the 2nd queue number, * and ext, to log them into both? Then have another Misc Application / Destination to log them out of both?

    Thanks,
    Jason A
     
  2. dwells

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    There are login scripts built in. Let say your 2 queue scenario(xxx & yyy), with users doing their jobs. User 1 needs to now be an agent of call queue xxx. Dial "xxx*", they will be promted for the extension they are calling from. Voila, in the queue taking calls. Do the same for queue yyy.

    Logout = xxx** + prompted extension or yyy** etc.. now they are out of both queues. They are not permanent agents, and no need for complicated script.
     

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