set up for incoming lines

Discussion in 'General' started by johnwcook, Aug 5, 2010.

  1. johnwcook

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    I have 6 incoming lines hooked up to my server. 4 of the lines are for business A and 2 are for business B. How can I set up the lines so that the 4 lines for A get an IVR for A and the 2 lines for B get the IVR for B?
     
  2. dingoland

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    You can create 2 groups of extensions, 1 for each business.
    From the incoming lines called, you know where the calls should go and so create 2 IVR, 1 for each business.
    In inbound routes menu, depending where the calls should go, create inbound routes redirecting to the good IVR.
    I'm not an expert so you can try this or you wait for more expert answers !

    Regards
     

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