Saving contacts on incoming calls on call center

Discussion in 'General' started by sepak, Mar 31, 2011.

  1. sepak

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    Hello,

    Kindly advice how i can save calls on incoming calls.

    If it were a standard call vtiger works well, incoming calls popup and i can save them and even know the incoming caller.

    The call center console however, does not popup the calls in vtiger -am therefore wondering how I can save caller details and have them retrieved when a call from them comes in.

    Thanks,


    Sepak
     
  2. fmvillares

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    with a professional software that can do this for you...for example sugar crm pro evolution call center, queuemetrics..dial applet....all paid...
     

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