Routing Calls to QUEUE

ahbdalmacio

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Feb 21, 2011
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#1
Hi,

Goodday everyone, obviously i'm a newbie in elastix/asterisk. I have a question to start up. here's the scenario:

I have an trunk already, had an inbound route already, and a queue with selected extensions listed. In my inbound route, i set the destination to QUEUES, unluckily, when you try to call the trunk pointing to the inbound route where destination is a QUEUE, it will only ring and the extensions are not ringing. anyone can help? for the meantime, i'm using ring groups for this as it somehow satisfy the flow that i want, but i believe queues are better. Hope someone could help me.

Using Elastix 1.6.2-7 / Asterisk 1.4.33.1


hope my question makes sense... Thank you.
 

bucasia

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Feb 15, 2009
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#2
Are these regular extensions, and not call forwarded? I recently came across an issue that if all extensions in a queue were CF they would not ring.
 

ahbdalmacio

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#3
Hi, they are regular extensions...
 

franklin

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Oct 22, 2010
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#4
Did you use the Extensions Quick Pick to assign your Agents? Did you leave all the settings default? It should just work. Make sure you check ringing instead of MOH.
 

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