Route a call to two different lines simultaneously

salazarw

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#1
I have two Polycom phones registered with two different extensions. Phone A has three line appearance for extension 8105 and one appearance of extension 8100. Phone B has three line appearances on extension 8100. Calls are only routing to phone A. How do I make calls route two both phones and answer at either phone A or B?
 

hinzinho

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#2
The easiest way is to use a ring group. create a ring group and add your extensions 8105 and 8100 to it.
 

Bob

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#3
Or use Follow-me on both lines. Follow-me functionality is basically a ring group with a few extra options.

Use of the either a ring group or follow-me comes down to the requirements. Are the two extensions for the same user, or a Personal Assistant for the person etc.

Regards

Bob
 

salazarw

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#4
In my example phone B is one of the executive
 

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