rout your ivr to outside number

kareem

Joined
Dec 9, 2009
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#1
I'm trying to

rout my ivr to outside number

but I have an error that the number always busy

this is apart of my extension_custom.conf

[from-internal-custom]
exten => 1234,1,Playback(demo-congrats) ; extensions can dial 1234
exten => 1234,2,Hangup()
exten => h,1,Hangup()
include => agentlogin
include => conferences
include => calendar-event
include => weather-wakeup
include => automatic-msg

[automatic-msg]
exten => 600,1,Answer
exten => 600,2,Wait,2
exten => 600,3,Playback(custom/message0)
exten => 600,4,SetMusicOnHold(default)
exten => 600,n,Set(TIMEOUT(digit)=3)
exten => 600,n,WaitExten(,)
exten => 1,1,Goto(ext-queues,601,1)
exten => 2,1,Goto(ext-queues,602,1)
exten => 3,1,Dial(ZAP/g0/0160926786)

this what i want to do

first create aqueue 600
when any call come to this queue
it will hear the message0 wait for the ivr option
if 1 go to queue 601
if 2 go to queue 602
if 3 dial out side number

every thin works fine except when the caller press 3 a busy signal appears
so what error I had ..........
 

kareem

Joined
Dec 9, 2009
Messages
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0
Points
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#2
I have found it the error was in my dial pattern
it work fine now :laugh:
 

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