Ringing tone instead of MOH in QUEUE

xpecta

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#1
How can you get Ringing tone instead of MOH to work in queue?

It only works if music is on with no ringtone.
Hopefully someone can help me out with this.

Best regards
xpecta
 

jgutierrez

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#2
hello

Within the queue's options there's an option that says: Ring Tone instead of MOH, if I'm not wrong that is the option that you are looking for, so if you mark it, you will have the ring tone instead of the moh

Let me know if it works
 

xpecta

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#3
Hello, jgutierrez!

If i have ringing instead of moh.
It doesnt Announce Position and Announce Hold Time.
Any ideas?

Btw how can i direct people to voicemail if a queue has no agents availible?

It did not work with overall feature!

Best regards
 

jgutierrez

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#4
Really?

mmmm... what version of elastix do you have????

If you want to send people to a voicemail when there are no available agents, you may use the failover option and of course the max time wait options that is within the queues configuration web interface.
 

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