Ring Thru After DND

Juggalotus

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#1
Hey Guys,

Been using Elastix for about a year now and so far it's been very nice. One problem we would love to get resolved is the fact agents do not get calls from queues after coming off of DND. When a call enters the queue it hunts (of course) for all agents that are available. The agent that is on DND doesn't get a call which is to be expected. The problem is when the Agent pulls themself off DND they spend a few minutes staring at the wall until Elastix hunts (polls) the phone. Is there anyway to have this interval set to have Elastix poll all phones every 5 or 10 seconds? We have multiple clients and this would cut down on hold times and abandon rates. If anyone knows of a way to fix this lemme know or if someone wants to freelance it, I got no problem buying them some beer :p

Thanks,
Collin
 

jgutierrez

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#2
Paste the CLI output to see what is going on (from the beginning up to the end)
 

Juggalotus

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#3
What command do you need me to run in there? Having worked with the CLI much but I know it is a command line interface for various debugging tasks.

Thanks!
 

jgutierrez

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#4
asterisk -r
 

Juggalotus

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#5

jgutierrez

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#6
I might think that you have a retry time grater than 5 seconds on your queue.

So when it tries again, it should waith the n seconds that you have over there to check again.
 

Juggalotus

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#7
Everything is set to 0 seconds...except for this queue...so I'm kind of lost
 

jgutierrez

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#8
That is incorrect... it should be 5 seconds...
Another option is that instead of using DND, you may use dynamic agents, so when your agents are available, they login into the queue, else they logoff from the queue.
 

Juggalotus

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#9
We have to use DND as logging in and out of 20 queues would be a bit much :)...however, I changed the retry to 5 minutes and to not skip busy agents...It worked fine for a test queue with about 3 users...but queues with about 15 people, it's a no go...I just tested again with 3 people in queue and it worked fine....I added another 12 agents and it did not retry.
 

Juggalotus

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#10

Juggalotus

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#11
After further testing I put ext. 201, 202, 211 in queue 425. 201 and 211 are on a dual line sip phone. I call from 202 to the queue with 201, 211 on DND. It sits in queue and when 201, 211 are taken off DND the call passes. Then I put 201/211 on DND and had ext. 208 call. 202 rang and we took 201/211 off DND. When they were taken off it did not ring thru so it appears that the retry is not working correctly.
 

Juggalotus

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#12
Anyone got an idea?
 

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