ring group

shlomi

Joined
Jan 7, 2009
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#1
hi, guys
when i direct the inbound calls to ring group and the ext in busy
how can i tell the call to wait untill the ext will free or pull the call

and in the mantime to use music on hold
 

Mirko87

Joined
Oct 20, 2008
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#2
Hi, do you meaning that all the extension of the ring group are busy?

If that is your situation... watch the Destination if no answer options on the bottom of the page...

In my opinion you should use a Queue, but I've never configured one...:blink:

Mirko
 

dicko

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Oct 24, 2008
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#3
there are several choices for ring group strategies, choose the appropriate one from the drop down box, you can also redirect the ring group back to itself on timeout, you can also set the Music on hold to other than ring. (All on the ring group page)
 

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