OK, so this is super basic, but they way I used to do it seems to not work on the more recent version of Asterisk we are running, and nothing obvious popped up on Google. Anyhow, I need to reset a voice mailbox for a new user. Basically, I would like for them to start with a blank slate. I used to do this on our old Asterisk 1.2 box: 1.) Log in to VM for that extension. 2.) Check to see if there are any old messages that should be dealt with. 3.) Reset the VM password to be the same as the extension. 4.) Remove the /var/spool/asterisk/voicemail/default/XXX directory (where XXX is the extension) This used to prompt the user to change their password, and to record their name and both greetings. However, this no longer happens. Ideas? Tom PS: An easier method would be appreciated, too!