Hi,
I'm trying to get an outbound ID to show up to our customers as an 866 number. Our provider says we have to do it through a Diversion Header. I don't know what to do. We have a real number through our host that corresponds to that 866 number. When our host tried setting the outbound ID to the 866 number we can no longer call out on that line. We have a trunk set up using 719314xxxx that is set up to an outbound route. That outbound route is set so that we dial 7 and then an outbound number. We want the customer to see our 866 toll free number. Is that possible & how do I do it? Anybody have any ideas?
Thanks, Steve
I'm trying to get an outbound ID to show up to our customers as an 866 number. Our provider says we have to do it through a Diversion Header. I don't know what to do. We have a real number through our host that corresponds to that 866 number. When our host tried setting the outbound ID to the 866 number we can no longer call out on that line. We have a trunk set up using 719314xxxx that is set up to an outbound route. That outbound route is set so that we dial 7 and then an outbound number. We want the customer to see our 866 toll free number. Is that possible & how do I do it? Anybody have any ideas?
Thanks, Steve