reports

Discussion in 'General' started by genericname1, Mar 29, 2010.

  1. genericname1

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    Jan 12, 2010
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    I'm not sure if this is in the right section, could you please move it if it's in the wrong section

    I've been trying to use the reporting built into elastix

    The 'Summary by Extension' view doesn't appear to work with external calls

    I think this is due to incoming calls going via a ring group and external calls have the source as the caller id in the CDR reports.



    Suggestions

    I think the for outgoing calls it needs to look at the source channel rather than source

    and for incoming it needs to look at who answered the call or show the ring groups in the reports as well
     

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