Reports

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Oct 7, 2008
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In the reports there are a lot of mistakes or missing important data who can help?

for all
Sums: it sums only the "current" page and not all "pages"

Some times:Exports: it only exports the "current" page and not all "pages"

Break : missing the number of breaks per break

Calls per hour : i only see two of 4 queues (the first and the last)- but with arrows you can see the other queues, sum of calls are wrong


Hold Time: We send incoming calls (overflow) for no agent in the qu, to long waiting in the qu, to many in the queue to an external call center ( fail over destination - custum applcation). Now the espara mayor (max waiting time) is the whole calling time

Login Logout: if have no idea what this report is doing. it is not reporting, when an agent login and when logout

Graphic Calls per hour:i only see two of 4 queues (the first and the last), sum of calls are wrong and
also only exports 2 queues


saludos
Marcelo
 

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