Remove Music For Agent In Call Center

mgaron

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Jun 29, 2010
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#1
i changed agents.conf to

; Define wrapuptime. This is the minimum amount of time when
; after disconnecting before the caller can receive a new call
; note this is in milliseconds.
;
wrapuptime=20000
;
; Define the default musiconhold for agents
; musiconhold => music_class
;
musiconhold => none

but my agent continue to hearing music,

i don't know wath to do


if somebody have a solution please let me know
 

tareq

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Apr 1, 2010
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#2
i have the same problem...my agent doesn't wanna hear music
 

mgaron

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#3
for the moment i have create a new mu7sic category for my client and i have deleted all music in default category
 

mehraz

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Apr 1, 2010
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#4
aah same problem agent hears all the time music when there is no call....also caller id does not show in the soft phone for call center...
 

mgaron

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#5
for the caller id your have to start the asterisk dialer
 

smachalek

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Sep 22, 2009
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#6
After making the changes to agents.conf, go into the cli and issue the following command:

moh reload

You may have to make your agents log out and then log back in.

If that doesn't work, you may also have to issue:

module reload
 

Disaster

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May 28, 2009
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#7
I fixed this by pointing the defualt musiconhold.conf file to a directory with no music in it.
 

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