remote phone problem

Discussion in 'General' started by veritech, Feb 5, 2011.

  1. veritech

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    I just set up a new Elastix 2.0.3 server and have a problem with 1 remote extension.

    The extension, an Aastra 51i can call out, but incoming calls rings at the phone, but you can't answer them.

    I have set my remote nat settings in the Unembedded FreePBX->Tools->Asterisk SIP Settings.
    my firewall has ports 443/TCP, 5060-5061/UDP, 10000-20000/UDP forwarded to the server.

    I have tried softphones at other remote locations and have some Aastra 480i phone remote that work.

    I am at a loss.
     
  2. fmvillares

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    network issue to that line only you have nat enabled in sip.conf? did you use a network sniffer to see the flow of rtp packets??
     
  3. veritech

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    Nat is enabled in sip.conf. Other extensions are working remotly.

    no I haven't used a network sniffer yet.

    I can place calls on this phone, I just can't answer them. The incoming call rings, but I can't pickup the call, either by lifting the receiver or hitting speaker button.
     

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