recovery SUGAR 4.5.0d

Discussion in 'General' started by x0101222, Dec 4, 2009.

  1. x0101222

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    Hi,

    I've a nice installation with elastix version 1.3.2 running with sugarCRM 4.5.0d.

    In my company we decide to implement the SUGARCRM as a CRM solution, I was in a meeting where the CEO´s were deciding how to improve the flow of information between departments and I made the purpose to implement the sugarCRM since we already have the asterisk/elastix running with a high level of confidence.

    In my tries I realize that now is a nice time to "reinstall" SugarCrm like it was in the first running.

    I lost the asterisk script that allows to make the call directly in the sugar.

    In my analysis I can´t recover the sugar like it was, I don´t have that feature in the config....

    So the question:

    If I made an installation in a virtual machine and copy the folder CRM to the CRM in my running elastix machine will I be able to have the sugar like it was one day 1?

    The other option is to reinstall all the platform again, but I can do it only in February and I would like to make more integration tests before it..

    Thanks
     
  2. x0101222

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    I already solve this issue.

    regards
     
  3. voipdog

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    May I ask how you solved the problem?

    Thanks
     
  4. x0101222

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    Hi, sorry for the late reply but I was in a small vacations time.

    I solved like this: In a virtual machine (VMWAre) I made a new installation with the same version. Then I went to the folder SUGAR CRM and I copy the same contents to the production unit.

    First I made a backup.

    After this action I was able to have the sugar application like it was in the beginning.


    After some tests I decided to install the sugar application in a third party machine, out of the asterisk server.

    actually I am running the sugarcrm Versão 5.2.0j (Construing 5804) with the asterisk dial add on.

    regards
     

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