Recorded Calls - Monitoring additions

Mathiau

Joined
Jul 16, 2009
Messages
227
Likes
0
Points
0
#1
We have been recording our customer service calls and have a fair amount of them, some things that would be nice (unless i have just overlooked them)

1. The ability to download more then one file at once, being able to select multiple calls to download to a computer

2. A select all / unselect all so that you can delete multiple recording instead of going one by one, which takes forever when you have 815 pages of recordings.

3. To change how many recorded calls to show per page 15,30,50,100,all and so on.

4. When you go into the Conference Tab and choose to view Past Conference, provide a link to the recorded file if it was recorded

if these are already options, guide me in the right direction!
 

Mathiau

Joined
Jul 16, 2009
Messages
227
Likes
0
Points
0
#2
any input on this would be great, since the permission system for allowing other accounts to listen to monitoring calls doesn't exist so you have to give someone almost full admin rights to just listen to calls.
 

johnme

Joined
Nov 28, 2008
Messages
148
Likes
0
Points
0
#3
Hi

I vote for them too

John
 

aliansari

Joined
Aug 19, 2015
Messages
1
Likes
0
Points
0
#4
Hey guys!
there's no limit to the awesomeness of human mind!
You got a great imagination! Keep me posted about those recording options!
Cus' they will save me whole lotta' time! of course if they exist at all!

keep rocking!
 

Members online

No members online now.

Latest posts

Forum statistics

Threads
30,913
Messages
130,917
Members
17,589
Latest member
cristian.saiz
Top