record all calls on outbound route

Guentha

Joined
Jun 7, 2012
Messages
30
Likes
0
Points
6
#1
I have a system that does no call recording but on the emergency route I enabled call recording and set it to "record immediately" which I thought was an override for call recording setting. however we had our first 911 call today and no recording was generated.

Is there something I need to do to force recording going out a trunk or more specifically any time someone dials 911? It would be nice to have the 911 recordings for review and even better if they could be emailed out immediately so people knew what was going on.

This is used in a foundry and 911 happens up to 10 times a year with all the dangerous machinery. we have a context that emails and texts all the important people the time and user who dialed but if when the call finished the actual audio could be sent that would be amazing.
 

vondes

Joined
Jan 24, 2017
Messages
6
Likes
0
Points
1
#2
I think it is worth trying a different application, such as some sort of call recorder
 

nareach

Joined
Nov 4, 2015
Messages
151
Likes
4
Points
18
#3
You can go to PBX=>PBX Configuration=>Extesntions and then select extension that you want to record and in

Recording Options
Record Incoming
Record Outgoing=Always

Let me know if it work
 

vondes

Joined
Jan 24, 2017
Messages
6
Likes
0
Points
1
#4
You can try to work through spyware applications, they allow you to record calls when it is needed, it may solve the problem
 

Marah Sayaman

Joined
Aug 19, 2016
Messages
21
Likes
0
Points
1
#5
Hi Guentha. Is this for personal/home use only? Or is it for a company/business? If this is for personal use, I can't help you much with that. But if this is for business, I'll recommend you use Tenfold. It's a 3rd party CTI that allows you to integrate your phone system with your CRM. It has a call recording feature that you're looking for plus many more helpful features for telesales and customer service companies.
 

Members online

No members online now.

Latest posts

Forum statistics

Threads
30,980
Messages
131,059
Members
17,699
Latest member
oscarali1985
Top