Record all calls from a specific que?

Suthern

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#1
Here's our setup (proposed):

Two or three 'plumbing service' numbers. When a person dials that number, they will be put into a service queue and then sent straight to one of our greeter/schedulers.

Is there any way to record all calls which entered the queue?

I could record all incomming calls to each scheduler/dispatcher, but they also get other non-service calls which we don't need to record.

Is this possible?

Thanks!
-Suthern
 

jgutierrez

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Feb 28, 2008
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#2
On the queue configuration there is an option to record all calls that comes intoa queue
 

Suthern

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#3
Ah Ha! I thought I'd looked through all that. Thanks so much!
 

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