Record all calls from a specific que?

Discussion in 'General' started by Suthern, Nov 20, 2009.

  1. Suthern

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    Here's our setup (proposed):

    Two or three 'plumbing service' numbers. When a person dials that number, they will be put into a service queue and then sent straight to one of our greeter/schedulers.

    Is there any way to record all calls which entered the queue?

    I could record all incomming calls to each scheduler/dispatcher, but they also get other non-service calls which we don't need to record.

    Is this possible?

    Thanks!
    -Suthern
     
  2. jgutierrez

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    On the queue configuration there is an option to record all calls that comes intoa queue
     
  3. Suthern

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    Ah Ha! I thought I'd looked through all that. Thanks so much!
     

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