Receiving Call RingTone

adrianowm

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Jan 19, 2010
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#1
Hello,

Nowdays when my agent is logged on, they listen a MOH. When receiving a call they listen to a beep, the music stop and the call start. I would like to change it for the following:

- The agent doesn´t have to stay with the headset on his head
- When receiving a call the headset device has to RING and then my agent will take the headset put on his head and answer

It is possible to configure it this way?

Thanks
 

dicko

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