Receiving Call RingTone

Discussion in 'General' started by adrianowm, Jan 29, 2010.

  1. adrianowm

    Joined:
    Jan 19, 2010
    Messages:
    5
    Likes Received:
    0
    Hello,

    Nowdays when my agent is logged on, they listen a MOH. When receiving a call they listen to a beep, the music stop and the call start. I would like to change it for the following:

    - The agent doesn´t have to stay with the headset on his head
    - When receiving a call the headset device has to RING and then my agent will take the headset put on his head and answer

    It is possible to configure it this way?

    Thanks
     
  2. dicko

    Joined:
    Oct 24, 2008
    Messages:
    4,099
    Likes Received:
    0

Share This Page