"Rate Applied" always picks up default rate.

Discussion in 'General' started by premanand, Sep 11, 2009.

  1. premanand

    Joined:
    Sep 10, 2009
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    Hi,
    in Elastix > Reports > Billing > Rates
    i have setup rate with prefix as 319
    but when i dial a 319 number the "Rate Applied" is the default rate.
    is there some other setting i am missing.

    I want to bill 319 with different rate than default.

    pls help
    Thanks
    Prem
     
  2. amaDigital

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    Me too, anyone know how to resolve this.
     
  3. mstopkey

    Joined:
    Mar 4, 2009
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    Maybe prefix with 1 or +1 or 9 if required by carrier? I would check CDR's for the call, see the dial action to carrier, then try match in the rate prefix. (I am just now starting to use billing myself so not yet familiar with how it works). Just a thought.
     

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