Queues - Log Out failing

jross

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Jan 20, 2011
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#1
Queue: 8001
Agent Example: 650

Problem: The agent logs out of the queue using the following method.

8001**
650#

The system notifies that agent that they are logged out as normal. However the agent still receives the calls from the queue and is still listed in the queue on the Operator Panel.
 

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