Queues and ringing...

Bernard

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Nov 28, 2007
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#1
The basic queues on asterisk have a large defect :

When a call is pending, each agent are ringing according to the established rules. When each agent responds KO (BUSY or UNAVAILABLE) the loop restart an each agent's pots are ringing again... is't very hard for the neighbors!

Do you know a soluce? Is it possible to limit the loop to the busy pots and not to unavailable pots?

thanks
 

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