Queue problem

Discussion in 'General' started by teletax, Sep 11, 2008.

  1. teletax

    Joined:
    Nov 26, 2007
    Messages:
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    Tengo un call center con 32 agentes que reciven llamadas entrantes.
    De repente una o dos veces al dia el grupo de agente deja de recibir llamadas
    y en el FOP se muestra como si estuvieran ocupados.
    Sin embargo las llamadas siguen entrando por el E1 pero se quedan en la cola
    y no son transferidas a los agentes.
    La unica forma de solucionarlo es reinicair el servicio de asterisk.

    Que podra estar pasando?

    Les adjunto un estrato del log al momento del percanse.

    Tambien les adjunto archivo del log completo.

    Gracias por la ayuda,

    Rodrigo Cuadra

    [Sep 10 11:11:54] WARNING[10983] rtp.c: Unable to set TOS to 184
    [Sep 10 11:11:55] WARNING[3440] translate.c: no samples for alawtolin
    [Sep 10 11:11:55] WARNING[3445] translate.c: no samples for alawtolin
    [Sep 10 11:11:55] WARNING[3450] translate.c: no samples for alawtolin
    [Sep 10 11:11:55] WARNING[3455] translate.c: no samples for alawtolin
    [Sep 10 11:11:55] WARNING[3460] translate.c: no samples for alawtolin
    [Sep 10 11:11:55] WARNING[3465] translate.c: no samples for alawtolin
    [Sep 10 11:11:55] WARNING[3470] translate.c: no samples for alawtolin
    [Sep 10 11:11:55] WARNING[3475] translate.c: no samples for alawtolin
    [Sep 10 11:11:55] WARNING[3480] translate.c: no samples for alawtolin
    [Sep 10 11:11:56] WARNING[3493] translate.c: no samples for alawtolin
    [Sep 10 11:11:56] WARNING[3498] translate.c: no samples for alawtolin
    [Sep 10 11:11:56] WARNING[3503] translate.c: no samples for alawtolin
    [Sep 10 11:11:56] WARNING[3508] translate.c: no samples for alawtolin
    [Sep 10 11:11:56] WARNING[3513] translate.c: no samples for alawtolin
    [Sep 10 11:11:56] WARNING[3518] translate.c: no samples for alawtolin
    [Sep 10 11:11:56] WARNING[3523] translate.c: no samples for alawtolin
    [Sep 10 11:11:56] WARNING[3528] translate.c: no samples for alawtolin
    [Sep 10 11:11:56] WARNING[3533] translate.c: no samples for alawtolin
    [Sep 10 11:11:57] WARNING[3538] translate.c: no samples for alawtolin
    [Sep 10 11:11:57] WARNING[3543] translate.c: no samples for alawtolin
    [Sep 10 11:11:57] WARNING[3548] translate.c: no samples for alawtolin
    [Sep 10 11:11:57] WARNING[3553] translate.c: no samples for alawtolin
    [Sep 10 11:11:57] WARNING[3558] translate.c: no samples for alawtolin
    [Sep 10 11:11:58] ERROR[11003] chan_zap.c: !! Got reject for frame 36, retransmitting frame 36 now, updating n_r!
    [Sep 10 11:11:58] ERROR[11003] chan_zap.c: !! Got reject for frame 36, retransmitting frame 37 now, updating n_r!
    [Sep 10 11:11:58] ERROR[11003] chan_zap.c: !! Got reject for frame 36, retransmitting frame 38 now, updating n_r!
    [Sep 10 11:11:58] ERROR[11003] chan_zap.c: !! Got reject for frame 36, retransmitting frame 39 now, updating n_r!
    [Sep 10 11:11:58] ERROR[11003] chan_zap.c: !! Got reject for frame 36, retransmitting frame 40 now, updating n_r!
    [Sep 10 11:11:58] ERROR[11003] chan_zap.c: !! Got reject for frame 36, retransmitting frame 41 now, updating n_r!
    [Sep 10 11:11:58] ERROR[11003] chan_zap.c: !! Got reject for frame 36, retransmitting frame 42 now, updating n_r!
    [Sep 10 11:11:58] ERROR[11003] chan_zap.c: !! Got reject for frame 40, retransmitting frame 40 now, updating n_r!
    [Sep 10 11:11:58] ERROR[11003] chan_zap.c: !! Got reject for frame 40, retransmitting frame 41 now, updating n_r!
    [Sep 10 11:11:58] ERROR[11003] chan_zap.c: !! Got reject for frame 40, retransmitting frame 42 now, updating n_r!
    [Sep 10 11:11:58] ERROR[11003] chan_zap.c: !! Got reject for frame 40, retransmitting frame 43 now, updating n_r!
    [Sep 10 11:11:58] ERROR[11003] chan_zap.c: !! Got reject for frame 40, retransmitting frame 44 now, updating n_r!
    [Sep 10 11:11:58] ERROR[11003] chan_zap.c: !! Got reject for frame 40, retransmitting frame 45 now, updating n_r!
    [Sep 10 11:11:58] ERROR[11003] chan_zap.c: !! Got reject for frame 40, retransmitting frame 46 now, updating n_r!
    [Sep 10 11:12:06] WARNING[4653] loader.c: Error loading module 'format_au.so': /usr/lib/asterisk/modules/format_au.so: cannot open shared object file: No such file or directory
    [Sep 10 11:12:06] WARNING[4653] res_musiconhold.c: Cannot open dir /dev/null or dir does not exist
    [Sep 10 11:12:07] WARNING[4653] res_smdi.c: No SMDI interfaces are available to listen on, not starting SMDI listener.
    [Sep 10 11:12:07] WARNING[4653] loader.c: Error loading module 'format_au.so': /usr/lib/asterisk/modules/format_au.so: cannot open shared object file: No such file or directory
    [Sep 10 11:12:07] WARNING[4653] loader.c: Module 'format_au.so' could not be loaded.
    [Sep 10 11:12:07] ERROR[4653] chan_misdn.c: Unable to initialize mISDN
    [Sep 10 11:12:07] WARNING[4653] res_config_mysql.c: MySQL RealTime: No database port found, using 3306 as default.
    [Sep 10 11:12:07] WARNING[4653] res_config_mysql.c: MySQL RealTime: No database socket found, using '/tmp/mysql.sock' as default.
    [Sep 10 11:12:07] ERROR[4653] res_config_mysql.c: MySQL RealTime: Failed to connect database server asteriskrealtime on 127.0.0.1 (err 1049). Check debug for more info.
    [Sep 10 11:12:07] WARNING[4653] res_config_mysql.c: MySQL RealTime: Couldn't establish connection. Check debug.
    [Sep 10 11:12:07] WARNING[4653] chan_iax2.c: Unable to open IAX timing interface: Permission denied
    [Sep 10 11:12:07] WARNING[4653] netsock.c: Unable to set TOS to 184
    [Sep 10 11:12:07] WARNING[4653] chan_zap.c: Unable to open '/dev/zap/channel': Permission denied
    [Sep 10 11:12:07] ERROR[4653] chan_zap.c: Unable to open channel 1: Permission denied
    here = 0, tmp->channel = 1, channel = 1
    [Sep 10 11:12:07] ERROR[4653] chan_zap.c: Unable to register channel '1-15,17-31'
    [Sep 10 11:12:07] WARNING[4653] cdr_addon_mysql.c: MySQL database sock file not specified. Using default
    [Sep 10 11:12:07] WARNING[4653] pbx_config.c: The use of '_.' for an extension is strongly discouraged and can have unexpected behavior. Please use '_X.' instead at line 852
    [Sep 10 11:12:07] WARNING[4653] pbx_config.c: The use of '_.' for an extension is strongly discouraged and can have unexpected behavior. Please use '_X.' instead at line 853
    [Sep 10 11:12:07] WARNING[4653] pbx_config.c: The use of '_.' for an extension is strongly discouraged and can have unexpected behavior. Please use '_X.' instead at line 854
    [Sep 10 11:12:07] WARNING[4653] pbx.c: Context 'from-internal' tries includes nonexistent context 'ivr-pincollection'
    [Sep 10 11:12:07] WARNING[4653] pbx.c: Context 'from-did-direct' tries includes nonexistent context 'ext-findmefollow'
    [Sep 10 11:12:07] WARNING[4653] pbx.c: Context 'from-pstn' tries includes nonexistent context 'from-pstn-custom'
    [Sep 10 11:12:07] WARNING[4653] pbx.c: Context 'spy-ext' tries includes nonexistent context 'app-chanspy-custom'
    [Sep 10 11:12:07] WARNING[4653] pbx.c: Context 'from-internal-additional' tries includes nonexistent context 'from-internal-additional-custom'
    [Sep 10 11:12:07] WARNING[4653] pbx.c: Context 'macro-systemrecording' tries includes nonexistent context 'macro-systemrecording-custom'
    [Sep 10 11:12:07] WARNING[4653] pbx.c: Context 'macro-agent-del' tries includes nonexistent context 'macro-agent-del-custom'
    [Sep 10 11:12:07] WARNING[4653] pbx.c: Context 'macro-agent-add' tries includes nonexistent context 'macro-agent-add-custom'
    [Sep 10 11:12:07] WARNING[4653] pbx.c: Context 'macro-outbound-callerid' tries includes nonexistent context 'macro-outbound-callerid-custom'
    [Sep 10 11:12:07] WARNING[4653] pbx.c: Context 'macro-dialout-enum' tries includes nonexistent context 'macro-dialout-enum-custom'
    [Sep 10 11:12:07] WARNING[4653] pbx.c: Context 'macro-user-callerid' tries includes nonexistent context 'macro-user-callerid-custom'
    [Sep 10 11:12:07] WARNING[4653] pbx.c: Context 'macro-dialout-dundi' tries includes nonexistent context 'macro-dialout-dundi-custom'
    [Sep 10 11:12:07] WARNING[4653] pbx.c: Context 'macro-dialout-trunk' tries includes nonexistent context 'macro-dialout-trunk-custom'
    [Sep 10 11:12:07] WARNING[4653] pbx.c: Context 'bad-number' tries includes nonexistent context 'bad-number-custom'
    [Sep 10 11:12:07] WARNING[4653] pbx.c: Context 'app-blackhole' tries includes nonexistent context 'app-blackhole-custom'
    [Sep 10 11:12:07] WARNING[4653] pbx.c: Context 'outrt-003-Telecobranza' tries includes nonexistent context 'outrt-003-Telecobranza-custom' http://forum.elastix.org/old_files/full.txt
     
  2. JL670

    Joined:
    Nov 27, 2008
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  3. teletax

    Joined:
    Nov 26, 2007
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    This happen, when you don´t have space in the hard disk or the database is corruct.
    If the database is corruct use HeidiSQL for repair.
     

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