Queue and multi trunks

Discussion in 'General' started by henrik Ekenberg, Nov 21, 2010.

  1. henrik Ekenberg

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    Hi,

    I use one queue for outgoing calls.
    In the queue description you can only give one trunk.

    My question is how can I use more than one trunk / queue ?
    Any advice or URL I can read to fix that ?
     
  2. mm.alpha2k

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    I do not understand your question, what you mean is you have multiple trunks?
    And if one of them fails, what comes out next?
     
  3. henrik Ekenberg

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    mm.alpha2k escribió:
    Hi,

    I will try to explain.

    One Queue use one trunk- I can not select more than 1 per queue -
    I have a deal with my sip provider that I can call 2 calls / trunk.
    So if I have 4 agents and 1 queue / trunk I will only get 2 agents working.

    What I do today is to create different campaign with different queues / trunk with same agents.

    Not good way todo.

    So I need that one queue can use more than one trunk. so if one trunk is "full" take next trunk.

    B.R
    H.E
     
  4. henrik Ekenberg

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    Hi,

    I use dialplan for this now.
    Works fine.

    B.R
    H
     
  5. mm.alpha2k

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    Re: Re:Queue and multi trunks

    ok as these setting with FreePBX?
    or command line?
     
  6. henrik Ekenberg

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    Re: Re:Queue and multi trunks

    mm.alpha2k escribió:
    Hi,

    I use Freepbx/Elastix and callcenter module.

    My problem was in the Call center module. and when I created a Outgoing "Campaign".
    Then I choose "by dialplan" when I pick trunk.

    Hope I answer your question

    B.R
    H.E
     

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