QUE GROUP and RING GROUP PROBLEM

Discussion in 'General' started by topher08, Aug 8, 2009.

  1. topher08

    Joined:
    Jun 22, 2009
    Messages:
    4
    Likes Received:
    0
    I am a bit newbie here with elastix but im enjoying using it and wants to know more. Ive got a lot of questions to ask and problems to solve so i would really appreciate if someone could help me.

    My current Setup:

    I have created a Que group which is QUE1 and QUE2 for exmaple then RING GROUP1 and RING GROUP2. If a call is not answered in QUE1, the failover will be in RING GROUP1, same with QUE2 and RING GROUP2. The ring strategy is set to round robin so that all calls will be distribtued to everyone.

    The PROBLEM:

    If im logged-in QUE1 or QUE2 or both, im going to receive calls twice before it get transfered to the next phone then 2 calls again begore it gets transfered to another phone. I also noticed that when the round robin is already done, call should be routed to the phone that got the first call but on what is happening on my elastix is that it will go to the ring group or all phones will ring then that is the time the next call will be transfered to the phone that got the first call.

    Attached file are my settings in my elastix.. [​IMG]
     
  2. topher08

    Joined:
    Jun 22, 2009
    Messages:
    4
    Likes Received:
    0
    here is the other half setup: [​IMG]
     

Share This Page