Problems with CallCenter 1.1.1

protenus

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#1
Sorry for so many posts, but I wanted to sum up the problems I am having here in one post to be clear.


-Fresh install of 1.1-6
-Fresh install of Call Center Module 1.1.1

- Created 1 Campaign
Name: * test
Start Date: * 01 Jan 2008 15:37
End Date: * 01 Jan 2009 15:37
Form: * | test |
Trunk: * IAX2/softswitch
Context: * from-internal
Queue: * 4000 outgoing
Retries: * 10
Script: * ipoipoipo
Created queue 4000:
(from queues_additional)
Code:
[4000]
announce-frequency=0
periodic-announce-frequency=0
queue-callswaiting=silence/1
queue-thereare=silence/1
queue-youarenext=silence/1
retry=5
strategy=ringall
timeout=15
monitor-join=yes
announce-holdtime=no
eventmemberstatus=no
eventwhencalled=yes
joinempty=yes
leavewhenempty=no
maxlen=0
member=Agent/2001,0
wrapuptime=0
from agents.conf
agent => 2001,1234,2001
Then created the agent in the call center module.

Agent Number: 2001
Name: 2000
Password: 1234
from database:
Code:
id      number  name   password estatus
1	2001	2001	1234	A
Upon creation, uploaded the follwing csv file.
http://forum.elastix.org/old_files/calls.txt
and in the database this resulting in this data...
(calls)
Code:
1	1	12345			(null)	(null)	(null)	0	(null)	(null)	(null)	(null)	(null)
2	1	678910			(null)	(null)	(null)	0	(null)	(null)	(null)	(null)	(null)
3	1	101112			(null)	(null)	(null)	0	(null)	(null)	(null)	(null)	(null)
and in call_attribute:

Code:
1	1	0	name	1
2	1	1	address	2
3	1	2	comment	3
4	2	0	name	1
5	2	1	address	2
6	2	2	comment	3
7	3	0	name	1
8	3	1	adrress	2
9	3	2	comment	3
<br><br>Post edited by: protenus, at: 2008/06/29 16:09
 

protenus

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#2
Behavior
Then, created an extension, hooked up soft phone.

- Can log into the queue manually using *88882001 and entering a password.
-Get hold music
- Asterisk shows me logged on.
- When i call directly to the queue (dialing 4000 on another softphone), I get connected to the agent.
- When i hang up the caller, agent returns to hold music.


Logging in through web interface
Log in with the call center web interface, selecting the agent (1001) and the extension.
- The extension rings...
- Answer extension
- Prompted for password
- enter password
- agent is connected to queue
- get hold music
- web interface shows agent panel
then....
-the agent gets logged out of phone and web panel..


Code:
params => Array
(
    [Event] => OriginateResponse
    [Privilege] => call,all
    [ActionID] => id_nada
    [Response] => Success
    [Channel] => SIP/101-08741ca8
    [Context] => from-internal
    [Exten] => *88882001
    [Reason] => 4
    [Uniqueid] => 1214737613.18
    [CallerID] => <unknown>
    [CallerIDNum] => <unknown>
    [CallerIDName] => <unknown>
)

2008/06/29 13:07 : (DialerProcess) DEBUG: hangup:
params => Array
(
    [Event] => Hangup
    [Privilege] => call,all
    [Channel] => SIP/101-08741ca8
    [Uniqueid] => 1214737613.18
    [Cause] => 16
    [Cause-txt] => Normal Clearing
)

2008/06/29 13:07 : (DialerProcess) DEBUG: estado actual de campa
 

protenus

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#3
Has anyone gotten this to work? Or is this module vaporware?
 

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