Problemas modulo Call center

jmanuellb

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Oct 22, 2010
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#1
Hola a todos
Espero me puedan ayudar
e configurado el modulo del call center siguiendo esta guia

http://jroliva.wordpress.com/howto-elas ... tal%C2%A8/

todo funciona bien
el problema inicia cuando se intentan hacer las llamadas

al crear las campañas ya lo intente de las dos formas anteponiendo el 9 a los numeros y sin el 9
ej 95828
ej 5828

siempre me manda los mismo errores

le envio el log

2010-10-27 17:16:18 : (DialerProcess) DEBUG: generando llamada
Clave....... 27333-5-66
Destino..... 04455912086
Cola........ 1234
Contexto.... from-internal
Var. Contexto ID_CAMPAIGN=5|ID_CALL=66|NUMBER=0445591208656|QUEUE=1234|CONTEXT=from-internal
Trunk....... DAHDI/g0
Plantilla... DAHDI/g0/$OUTNUM$
Caller ID... 55368407
Cadena de marcado DAHDI/g0/04455912086
2010-10-27 17:16:18 : (DialerProcess) DEBUG: llamada generada: 27333-5-66 DAHDI/g0/04455912086

2010-10-27 17:16:18 : (DialerProcess) DEBUG: ENTER OnNewchannel
2010-10-27 17:16:18 : (DialerProcess) DEBUG: newchannel:
params => Array
(
[Event] => Newchannel
[Privilege] => call,all
[Channel] =>
[State] => Down
[CallerIDNum] => <unknown>
[CallerIDName] => <unknown>
[Uniqueid] => 1288217778.26460
)

2010-10-27 17:16:18 : (DialerProcess) DEBUG: EXIT OnNewchannel
2010-10-27 17:16:18 : (DialerProcess) DEBUG: ENTER OnNewchannel
2010-10-27 17:16:18 : (DialerProcess) DEBUG: newchannel:
params => Array
(
[Event] => Newchannel
[Privilege] => call,all
[Channel] => OutgoingSpoolFailed
[State] => Down
[CallerIDNum] => <unknown>
[CallerIDName] => <unknown>
[Uniqueid] => 1288217778.26461
)

2010-10-27 17:16:18 : (DialerProcess) DEBUG: EXIT OnNewchannel
2010-10-27 17:16:18 : (DialerProcess) DEBUG: ENTER OnHangup
2010-10-27 17:16:18 : (DialerProcess) DEBUG: hangup:
params => Array
(
[Event] => Hangup
[Privilege] => call,all
[Channel] => OutgoingSpoolFailed
[Uniqueid] => 1288217778.26461
[Cause] => 16
[Cause-txt] => Normal Clearing
)

2010-10-27 17:16:18 : (DialerProcess) DEBUG: ENTER notificarHangup
2010-10-27 17:16:18 : (DialerProcess) DEBUG: EXIT notificarHangup
2010-10-27 17:16:18 : (DialerProcess) DEBUG: EXIT OnHangup
2010-10-27 17:16:18 : (DialerProcess) DEBUG: ENTER OnOriginateResponse
2010-10-27 17:16:18 : (DialerProcess) DEBUG: originateresponse:
params => Array
(
[Event] => OriginateResponse
[Privilege] => call,all
[ActionID] => 27333-5-66
[Response] => Failure
[Channel] => DAHDI/g0/0445591208656
[Context] => from-internal
[Exten] => 1234
[Reason] => 0
[Uniqueid] => <null>
[CallerID] => 55368407
[CallerIDNum] => 55368407
[CallerIDName] => <unknown>
)

2010-10-27 17:16:18 : (DialerProcess) DEBUG: llamada identificada es: 27333-5-66 : stdClass Object
(
[id_campaign] => 5
[id] => 66
[phone] => 04455912086
[queue] => 1234
[OriginateStart] => 12882177
[OriginateEnd] => 12882177
[agent] =>
[Channel] =>
[DialString] =>
[PendingEvents] =>
)

2010-10-27 17:16:18 : (DialerProcess) DEBUG: llamada falla en ser colocada luego de 0 s. de espera.
2010-10-27 17:16:18 : (DialerProcess) DEBUG: Información sobre no-éxito de OriginateResponse:
Array
(
[Event] => OriginateResponse
[Privilege] => call,all
[ActionID] => 27333-5-66
[Response] => Failure
[Channel] => DAHDI/g0/04455912086
[Context] => from-internal
[Exten] => 1234
[Reason] => 0
[Uniqueid] =>
[CallerID] => 55368407
[CallerIDNum] => 55368407
[CallerIDName] => <unknown>
)

2010-10-27 17:16:18 : (DialerProcess) DEBUG: EXIT OnOriginateResponse

si pudieran echarme una mano

que estoy haciendo mal

gracias de antemano
 

onnefa

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