Problemas modulo Call center

Discussion in 'Elastix 2.x' started by jmanuellb, Oct 28, 2010.

  1. jmanuellb

    Joined:
    Oct 22, 2010
    Messages:
    3
    Likes Received:
    0
    Hola a todos
    Espero me puedan ayudar
    e configurado el modulo del call center siguiendo esta guia

    http://jroliva.wordpress.com/howto-elas ... tal%C2%A8/

    todo funciona bien
    el problema inicia cuando se intentan hacer las llamadas

    al crear las campañas ya lo intente de las dos formas anteponiendo el 9 a los numeros y sin el 9
    ej 95828
    ej 5828

    siempre me manda los mismo errores

    le envio el log

    2010-10-27 17:16:18 : (DialerProcess) DEBUG: generando llamada
    Clave....... 27333-5-66
    Destino..... 04455912086
    Cola........ 1234
    Contexto.... from-internal
    Var. Contexto ID_CAMPAIGN=5|ID_CALL=66|NUMBER=0445591208656|QUEUE=1234|CONTEXT=from-internal
    Trunk....... DAHDI/g0
    Plantilla... DAHDI/g0/$OUTNUM$
    Caller ID... 55368407
    Cadena de marcado DAHDI/g0/04455912086
    2010-10-27 17:16:18 : (DialerProcess) DEBUG: llamada generada: 27333-5-66 DAHDI/g0/04455912086

    2010-10-27 17:16:18 : (DialerProcess) DEBUG: ENTER OnNewchannel
    2010-10-27 17:16:18 : (DialerProcess) DEBUG: newchannel:
    params => Array
    (
    [Event] => Newchannel
    [Privilege] => call,all
    [Channel] =>
    [State] => Down
    [CallerIDNum] => <unknown>
    [CallerIDName] => <unknown>
    [Uniqueid] => 1288217778.26460
    )

    2010-10-27 17:16:18 : (DialerProcess) DEBUG: EXIT OnNewchannel
    2010-10-27 17:16:18 : (DialerProcess) DEBUG: ENTER OnNewchannel
    2010-10-27 17:16:18 : (DialerProcess) DEBUG: newchannel:
    params => Array
    (
    [Event] => Newchannel
    [Privilege] => call,all
    [Channel] => OutgoingSpoolFailed
    [State] => Down
    [CallerIDNum] => <unknown>
    [CallerIDName] => <unknown>
    [Uniqueid] => 1288217778.26461
    )

    2010-10-27 17:16:18 : (DialerProcess) DEBUG: EXIT OnNewchannel
    2010-10-27 17:16:18 : (DialerProcess) DEBUG: ENTER OnHangup
    2010-10-27 17:16:18 : (DialerProcess) DEBUG: hangup:
    params => Array
    (
    [Event] => Hangup
    [Privilege] => call,all
    [Channel] => OutgoingSpoolFailed
    [Uniqueid] => 1288217778.26461
    [Cause] => 16
    [Cause-txt] => Normal Clearing
    )

    2010-10-27 17:16:18 : (DialerProcess) DEBUG: ENTER notificarHangup
    2010-10-27 17:16:18 : (DialerProcess) DEBUG: EXIT notificarHangup
    2010-10-27 17:16:18 : (DialerProcess) DEBUG: EXIT OnHangup
    2010-10-27 17:16:18 : (DialerProcess) DEBUG: ENTER OnOriginateResponse
    2010-10-27 17:16:18 : (DialerProcess) DEBUG: originateresponse:
    params => Array
    (
    [Event] => OriginateResponse
    [Privilege] => call,all
    [ActionID] => 27333-5-66
    [Response] => Failure
    [Channel] => DAHDI/g0/0445591208656
    [Context] => from-internal
    [Exten] => 1234
    [Reason] => 0
    [Uniqueid] => <null>
    [CallerID] => 55368407
    [CallerIDNum] => 55368407
    [CallerIDName] => <unknown>
    )

    2010-10-27 17:16:18 : (DialerProcess) DEBUG: llamada identificada es: 27333-5-66 : stdClass Object
    (
    [id_campaign] => 5
    [id] => 66
    [phone] => 04455912086
    [queue] => 1234
    [OriginateStart] => 12882177
    [OriginateEnd] => 12882177
    [agent] =>
    [Channel] =>
    [DialString] =>
    [PendingEvents] =>
    )

    2010-10-27 17:16:18 : (DialerProcess) DEBUG: llamada falla en ser colocada luego de 0 s. de espera.
    2010-10-27 17:16:18 : (DialerProcess) DEBUG: Información sobre no-éxito de OriginateResponse:
    Array
    (
    [Event] => OriginateResponse
    [Privilege] => call,all
    [ActionID] => 27333-5-66
    [Response] => Failure
    [Channel] => DAHDI/g0/04455912086
    [Context] => from-internal
    [Exten] => 1234
    [Reason] => 0
    [Uniqueid] =>
    [CallerID] => 55368407
    [CallerIDNum] => 55368407
    [CallerIDName] => <unknown>
    )

    2010-10-27 17:16:18 : (DialerProcess) DEBUG: EXIT OnOriginateResponse

    si pudieran echarme una mano

    que estoy haciendo mal

    gracias de antemano
     
  2. onnefa

    Joined:
    Nov 3, 2010
    Messages:
    1
    Likes Received:
    0

Share This Page