problem with queue - autofill

Joined
Apr 23, 2012
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I have recently set up elastix and connected it with Alcatel OXE via SIP trunk (everything works fine).

I created a queue with autofill on (paralell calls). After some tests we descovered that with multiple agents (3) in the queue and with multiple calls waiting in the queue (7), Alcatel puts trunk in quarantine (I believe because of large numbers of SIP messages - some sort of attack). I noticed that elastix does the AgentCalledEvent with every call on every agent every few seconds.

Am i doing something wrong or is this normal behaviour? What can i do about it? I would appreciate any help.

My Elastix setup:
Kernel
Linux(i386)-2.6.18-238.12.1.el5

Elastix
package-elastix-is
elastix-asterisk-sounds-1.2.3-1
elastix-firstboot-2.2.0-9
elastix-security-2.2.0-10
elastix-addons-2.2.0-9
elastix-fax-2.2.0-6
elastix-agenda-2.2.0-8
elastix-vtigercrm-5.2.1-5
elastix-email_admin-2.2.0-11
elastix-my_extension-2.2.0-6
elastix-extras-2.2.0-1
elastix-im-2.2.0-2
elastix-framework-2.2.0-25
elastix-system-2.2.0-17
elastix-reports-2.2.0-10
elastix-a2billing-1.9.4-1
elastix-pbx-2.2.0-22

RounCubeMail
RoundCubeMail-0.3.1-11

Mail
postfix-2.3.3-2.3.el5_6
cyrus-imapd-2.3.7-12.el5_7.2

IM
openfire-3.7.1-1

FreePBX
freePBX-2.8.1-10

Asterisk
asterisk-1.8.7.0-0
asterisk-perl-0.10-2
asterisk-addons-1.8.7.0-0

FAX
hylafax-4.3.10-2rhel5
iaxmodem-1.2.0-1.1

DRIVERS
dahdi-2.4.1.2-7
rhino-0.99.4-2.rc1
wanpipe-util-3.5.23-1
 
Joined
Apr 23, 2012
Messages
7
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0
Hello again,

I would like to know what is a common practice when setting up queues. Do you have autofill set to yes (I asume this is more frequent)?

I also noticed that autofil set to yes does not guarantee FIFO - am i wrong?

What is a common practice max callers setting? Is 7 a lot?

Thanks in advance.

renji
 

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