Problem with outbound campaign

telecomtechnician

Joined
Jan 8, 2008
Messages
422
Likes
0
Points
16
#1
Hi there

I have the queue correctly configured, the agent logged in the queue, the sip trunks working fine, the dialer is activated, I configured the outbound campaign but when it starts, it is not working. I have pasted the dialerd.log so please anybody take a look and see what is happening and give me some advice

Thanks

(DialerProcess) DEBUG: originateresponse:
params => Array
(
[Event] => OriginateResponse
[Privilege] => call,all
[ActionID] => 15057-9-20
[Response] => Failure
[Channel] => SIP/123salientes/904167112085
[Context] => from-internal
[Exten] => 501
[Reason] => 8
[Uniqueid] => <null>
[CallerID] => <unknown>
[CallerIDNum] => <unknown>
[CallerIDName] => <unknown>
)
2009-05-21 12:00:09 :
(DialerProcess) DEBUG: llamada falla en ser colocada luego de 6 s. de espera.
2009-05-21 12:00:09 :
 

jgutierrez

Joined
Feb 28, 2008
Messages
5,737
Likes
0
Points
0
#2
Just take into account that the elastidx dialer doesn't pass through the outbound dial plan, so if on your dial plan, you are setting to take out any prefix, your call wont be stablished... Put the number as if you are going to dial it directly from the trunk...
 

telecomtechnician

Joined
Jan 8, 2008
Messages
422
Likes
0
Points
16
#3
Hi there,

Based on what you said, that means that the outbound number I want the campaign to dial, instead of being like 98353268 in the csv file, it should look like this: XXXXXX8353268, where XXXXXX is the prefix that the elastix PBX adds to the number before sending it to the trunk.

Waiting for your comments

David Medina
 

jgutierrez

Joined
Feb 28, 2008
Messages
5,737
Likes
0
Points
0
#4
If you have set on your outbound route something like this:
9|2290244
Then on the csv the number SHOULD BE 2290244, and NOT 92290244
 

telecomtechnician

Joined
Jan 8, 2008
Messages
422
Likes
0
Points
16
#5
Re:problem with outbound campaign (SOLVED)

Hi there

My problem was that the .csv file had the numbers with no prefix. The numbers should have the prefix as if they were been directly dialed from the trunk. (in this case a sip trunk).

Thanks for your help

David Medina
 

Members online

Latest posts

Forum statistics

Threads
30,915
Messages
130,920
Members
17,594
Latest member
knethardsolutions
Top