Problem with direct dial in IVR

fgalvan

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Jan 21, 2009
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#1
Hi,

I have a little problem dialing extensions on another box from the IVR. My setup is 3 elastix boxes with IAX trunks between them. the extensions are as follows:

Box A 1XXXX
Box B 2XXXX
Box C 3XXXX

Initial IVR gives options 1, 2 and 3 to go to another IVR on option 1 and queues on the other boxes in options 2 and 3. When I try direct dialing extensions for the same box everything works, when I try an extension on a different box it says invalid number. I looked at the asterisk console and I can see where it tries to send me to the queue on the other box but then it says invalid number. What am I doing wrong?

Very similar to problem #2 in http://www.elastix.org/index.php?option ... 4&catid=32

Thanks for any help
 

fgalvan

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Jan 21, 2009
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#2
Got it to work. Had to add the following to extensions_custom.conf

Code:
[IVR-2-custom]
exten => _1XX,1,dial(iax2/Inter-Office/${EXTEN})
Hope this helps someone with the same problem.
 

rafael

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May 14, 2007
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#3
Hi,

Other option could be to create a misc destination that would call the remote extensions. Then you would include the misc destination in the ivr.This can be done all via freePBX.

Regards,

Rafael
 

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